Testimonials

"Hi Amy, Thank you so much for all your help Amy. You are always a wealth of knowledge and are very efficient with your service. Cheers."
 Andrew, Springwood Qld
"Hi Amy, Sorry for the delay in sending this emailL We would like to thank you very much for your handling and resolution of the problems with our bathroom cabinet. You dealt with our issues promptly and with a degree of professionalism which is not often seen in current business situations and we would have absolutely no hesitation in recommending Timberline to anyone we know who might be looking at building or renovating in the future. Again, many thanks and a “big pat on the back” for your help Very best regards,"
Chris and Ron
"Amy thanks for organising above cracked basin.  All went well like a breeze!!  The plumbers were on time and it only took just over an hour. Well done to the team. Again thanks."
Tina
"Dear Amy, Thank you for having the repair of the cabinet undertaken with such professionalism. I am very happy with the outcome and would recommend Timberline to anyone as it is an excellent quality product as well as having great customer service. Kind Regards,"
Jim, Frenchs Forest
"I recently purchased two other vanities from another manufacturer and I rejected both due to manufacturing defects. I then did what I should have done in the first place and I purchased a Timberline Indiana wall-hung vanity. It was perfect - well made and well finished. Many thanks and I will unreservedly recommend you to others. Kind Regards,"
Jim, Frenchs Forest
"Hi Amy, My apologies for the delay in getting this through but wanted to express my appreciation for your fantastic customer service dealing with the replacement of the vanity drawer. I am so impressed with your friendly support and look forward to recommending you to others."
Deb
"Dear Amy, Thanks for my new vanity and great customer service."
Irene
"That’s fantastic service from you. Thank you so much."
Annette, Penrith NSW
"Just a short reply to thank you for your efforts to solve our handle problem. Great customer service. Regards"
Marc & Jan, Wollongbar NSW
"Thanks Amy. That is good customer service. Nice to see."
Margaret
"Hello Amy, Appreciate your superior customer service."
Rodolfo, Auburn, NSW
"Hi Don Many many thanks for taking the time to come to our home to install the runners. My daughter did mention to me about the vanity and the wall and I will follow this up to prevent any further problems. The service your company gives is exceptional and I would have no hesitation in recommending you and your products in the future. Thank you again Kindest regards"
Deb, Tuncurry NSW
"Thank you for your promptness over this and I will tell everyone that looks at my new bathroom how wonderful Timberline products and the after sales service is. Kind regards"
Colleen, Kojonup
"Thanks Don One other comment that I should have made in my previous email to you is that I am impressed; delighted; amazed by the very uncommon “can-do” approach from Timberline. I had four questions and the answer to all 4 was “can-do.” This is not a common response and contrasts enormously to the standard default of “computer says No!” Congratulations to Timberline."
Michael, Forest Hill
"Thanks so much Don – the renovation can continue and finish on time!! Can’t express how much I appreciate your help – again!! This type of service is not seen often enough these days – so you need to be congratulated."
Paul, Swan Hill
"Love Australian Made and Love Australian success stories even more Don!! I can see why you have had such success and this has made me even happier that I have purchased from Timberline rather than some cheap import. Hope I can deal with you again and I will certainly put your name out there in my region with an Excellent Stamp of Approval!! Many Thanks"
Paul, Swan Hill
"Thanks for your, and your company's, prompt and effective response. Customer service like this helps keep Australian brands as the preferred option."
Phil, Emu Plains NSW
"Hi Amy, I just returned home at late last week and received the replacement mirror door. It’s perfectly sized this time. I’ve already used it to replace the short one over the weekend. I’m so happy with the final result which shows that your after sales service is the best! I’ve got no words to express my satisfaction with Timberline’s customer service team, you are doing a great job! Thank you so much! Wishing you a successful and happy new year! Best regards,"
Michael
"We would just like to say a big thank you to all of you at Timberline for such a fast turn around with the above order because of you we have a very happy customer. So thank you. We appreciate your hard work :)"
Consumer South Morang
"Thanks Amy, Thanks again for the prompt service from yourself and all the Timberline team it really makes it a pleasure to deal with you guys"
Bradley, Auburn
"Thanks for your quick response."
Jaye, Parwood
"Thanks for getting this through so quickly"
Rebecca, Dandenong
"Thanks very much for getting back to me so quick."
Consumer Mona Vale
"Appreciate your prompt solution. Great to deal with your company"
Rodolfo, Auburn
"Thanks for your prompt response"
Consumer, Online enquiry
"Just thought I'd send you a picture of your vanity and how amazing it looks in our bathroom. Thanks again for sorting the colour issue out quickly and efficiently."
"I appreciate your prompt action for this customer and excellent customer service. I am sure this customer is extremely happy also and would highly recommend the use of your company in the future. Thank you and have a great day."
Karen, Brentleigh VIC
"Good Morning I am sending this email to congratulate Timberline on, not only a great product, but the after sales service. We recently had a few problems with a soft closing vanity drawer runner – which is over 5 years old.  I first contacted the Timberline office in Armidale (Beatrix) and was advised that new drawer runners would be sent out through the local plumbing store. The runners arrived in 2 x days! We replaced the runners but then had trouble fitting the drawer.  I contacted the local plumbing store and they organized for Timberline to help us with the fitting of the drawer. Don Scott from Timberline contacted me and explained how to fit the drawer.  We tried that evening and as Don had given us his mobile number we contacted him – after hours – and he tried to help us again. Your service has been outstanding, THANK YOU ALL SO MUCH FOR ALL YOUR HELP.I will definitely recommend Timberline products … congratulations again you are amazing."
Debbie, Tuncurry NSW
"Appreciate your prompt solution. Great to deal with your company."
Rodolfo, Sydney NSW
"Hello Don, I would just like to write and say I have received the most excellent service from the Customer Care Department – Ms Amy Sanderson, in regard to my recent dilemma with receipt of a defective Timberline vanity unit.  I was most disappointed and then stressed after inspecting the unit before installation but that was highly alleviated with the prompt response and action undertaken by Amy.  I sincerely appreciate the service provided to arrange the replacement (received today and AOK!).  Shame the cabinet makers aren’t as thorough and diligent as Amy. Please do let Amy know of my appreciation once again. Many Regards"
Elizabeth, Gladesville
"Hello Guys, Our bathroom refurbishment was more or less completed yesterday - to our delight there was a sticker inside the vanity signed by Stephen.  We just wanted to say thank you for the excellent workmanship - the sticker will remain inside the unit as a part of history.   We were really nervous about getting a custom made unit but is excellent. Thank you."
Ken and Jen
"Hi Don and Amy, I want to thank you for your help in correcting the problems with the shaving cabinet that we received mid-renovation. In particular, thank you Amy for resolving this so quickly for us and our builder. It was an unexpected delight to receive your gift box and your lovely message and it is very much appreciated. Not only does Timberline supply quality Aussie made products, you also provide top quality customer service that should be the envy of many companies. Thank you! Kind regards"
Bev
"Hi Amy,
 
Murray came out this morning to switch over my door on the shaving cabinet.
Thank you so much for this - it's nice to finally have the new door on - my eye was going straight to the scratch constantly before.
Thank you again - the service through Timberline has been absolutely amazing.
 
Kind Regards"
Diana, Lane Cove
"Brilliant. Thank you for the prompt reply Don. Im grateful to you.  The lady at Swan Plumbing said you guys were second to none."
Regards, Paul
"Hi Don, Wow fast Service, Thanks heaps"
Jason, Warners Bay, NSW
"Hi Don, Thanks very much for getting back to me so promptly, the information is a great help. Cheers"
Sue, Canberra ACT
"Hi Don. I just wanted to Thank You for taking the time to send me these samples. Really excellent Customer Service – which is appreciated!! It has really help me decide. Thanks for going to the trouble of sending them to me ….. Regards Paul"
Paul
"Hi Don, Thanks heaps for your fast action on this matter, it is very much appreciated. Thanks, Paige"
Paige
"The style & quality of the range is beautiful & adds a touch of class to a small space."
Sandra, Belmont NSW
"Hi Don Just thought I’d let you know that we were able to install the plumbing without having to do anything to the vanities or drawers. They look great. Thank you for all your support in any event. Regards, Marisa"
Marisa
"Hi Amy Thank you for your great service. That is what timberline does Best!"
Bernadette, Mitchell ACT
"Hi Amy, Thanks very much, really appreciate that you have made the replacement process so easy! One of the reasons why we love selling your products! Kind Regards"
Beatriz, QLD
"Hi Amy, The replacement vanity arrived this morning as promised with the original unit picked up at the same time. I have to say that I am very impressed by the attitude and action taken between yourselves at Timberline and Gina at the White Bathroom Company. As a purchaser with a slightly damaged unit, your treatment of my complaint and the speed of supplying a replacement, has vindicated my decision to buy from quality companies like yourselves. Regards & thanks -"
Eddie
"Perfect service Amy, Thankyou so much, I wish you could go and work for a few other companies that I deal with ... Teach them what service is really about. Many thanks, Lee"
Lee
"I want to thank Beatrix for arranging an Express set of legs (missed off an order) to be sent to Perth… Sent yesterday afternoon and arrived Perth 9am. Impressive.  BI Osborne Park are over the moon and are bragging about our service to other reps… Customer so very happy and really impressed at the quality of the Square legs. Well done everyone concerned."
Mary, WA
"Thanks Amy. Please convey to your company and the supplier that we are very impressed by your attitude to this issue and the service. We will definitely use your products again and will recommend you to others if we have the chance. Regards Christopher, Adelaide."
Christopher, Adelaide.