Testimonials

"The service is outstanding… The company has grown rapidly but the high standard of service still remains. The products are also an extremely high quality and the variations/combinations allow clients to really explore some new design concepts without the extra cost! Emily and Harry have always been my go to with customer issues and they are SO fantastic, everything gets sorted asap. I never recommend another brand to clients, there’s just no comparison."Bree, QLD
"Customer service is always a delight to deal with and no task is too small or too big for them. They come up with solutions to keep our customers happy and every product we receive is of the highest quality."Bianca, Northern NSW
"Great quality product. Excellent packaging. Quick production time. And excellent customer service. Pleasant and efficient, nothing is ever a problem. Always a pleasure to deal with Timberline."Gaby, Sydney NSW
"The product is amazing. My customers are able to customise to their own desire. [They] can’t believe the options available and at a suitable price that doesn’t break the budget. This makes Timberline stand out from the [competition] which manufacture similar Australian made vanity units. Big thank you also to Vivienne, Emily, Harry and Jodie, as the customer service is so delightful. [It’s] a great asset to your company and brand. Keep up the great work."Brendan, Erina NSW
"Australian made, Australian jobs. Market leading and the benchmark for all others to attempt to match in this industry."Damon, Newcastle NSW
"That’s fantastic service from you. Thank you so much."Annette, Penrith NSW
"Just a short reply to thank you for your efforts to solve our handle problem. Great customer service."Marc & Jan, Wollongbar NSW
"Fantastic service and wonderful products. I thoroughly recommend Timberline."Narelle, WA
"Amazing service and nothing is too difficult. Staff always helpful and fast turnaround for delivery of goods. Faulty products are always sorted and replaced promptly. Just fantastic service is how I would sum it up!!! Thanks to all the wonderful staff."Melinda, VIC
"Hi Don Many many thanks for taking the time to come to our home to install the runners. My daughter did mention to me about the vanity and the wall and I will follow this up to prevent any further problems. The service your company gives is exceptional and I would have no hesitation in recommending you and your products in the future."Deb, Tuncurry NSW
"Thank you for your promptness over this and I will tell everyone that looks at my new bathroom how wonderful Timberline products and the after sales service is."Colleen, Kojonup WA
"Thanks Don One other comment that I should have made in my previous email to you is that I am impressed; delighted; amazed by the very uncommon “can-do” approach from Timberline. I had four questions and the answer to all 4 was “can-do.” This is not a common response and contrasts enormously to the standard default of “computer says No!” Congratulations to Timberline."Michael, Forest Hill VIC
"The product is great, but its really the service we get back from the end of the business that makes the difference."Tom, Drummoyne NSW
"Love Australian Made and Love Australian success stories even more Don!! I can see why you have had such success and this has made me even happier that I have purchased from Timberline rather than some cheap import. Hope I can deal with you again and I will certainly put your name out there in my region with an Excellent Stamp of Approval!! Many Thanks"Paul, Swan Hill VIC
"Thanks for your, and your company's, prompt and effective response. Customer service like this helps keep Australian brands as the preferred option."Phil, Emu Plains NSW
"The product is dynamic and high quality. More than that however is the amazing service I experience each and every time I deal with Timberline. Nothing is ever too much trouble and the company embodies good old fashioned courtesy, respect and customer focus. Love dealing with Timberline."Julie, Geelong VIC
"We would just like to say a big thank you to all of you at Timberline for such a fast turn around with the above order. Because of you we have a very happy customer. So thank you. We appreciate your hard work :)"Customer, South Morang VIC
"Nothing is ever too much to ask for, very accommodating and friendly staff. Can order products with the confidence that the staff will be there to help should any issues arise."Sheree, NSW
"I have to say up front, my wife and I were so impressed at the speed and nature of your response to our questions. It’s special, that feeling you get when a company treats a customer the old-fashioned way. Definitely doesn’t happen much these days so thank you."John, Adelaide SA
"I believe the Timberline product is second to none in terms of quality (I have several items in my own home so speak from firsthand experience). However it is in my dealings with Timberline as a retailer that I can’t fault the company. On any and every occasion that we have had a small issue they have resolved it quickly and always with the customer’s satisfaction in mind. The service team are friendly, professional and the process means that few errors are made regarding ordering."Cherie, NSW
"I appreciate your prompt action for this customer and excellent customer service. I am sure this customer is extremely happy also and would highly recommend the use of your company in the future. Thank you and have a great day."Karen, Brentleigh VIC
"Hello Guys, Our bathroom refurbishment was more or less completed yesterday - to our delight there was a sticker inside the vanity signed by Stephen.  We just wanted to say thank you for the excellent workmanship - the sticker will remain inside the unit as a part of history.   We were really nervous about getting a custom made unit but is excellent. Thank you."Ken and Jen
"Hi Don, Thanks very much for getting back to me so promptly, the information is a great help. Cheers"Sue, Canberra ACT
"Hi Don. I just wanted to Thank You for taking the time to send me these samples. Really excellent Customer Service – which is appreciated!! It has really help me decide. Thanks for going to the trouble of sending them to me."Paul
"Hi Don Just thought I’d let you know that we were able to install the plumbing without having to do anything to the vanities or drawers. They look great. Thank you for all your support in any event."Marisa