News: More ranges have been added to our Online Showroom. Have you explored our new mirror options? Check out our new Mineral Composite basins. Order samples of our new SilkSurface colours. Our current average lead time is 7-10 days*

FAQs

Got a question? Check out our frequently asked questions below.

Got a question? Check out our frequently asked questions below.

Frequenty Asked Questions

We’re here to help

We want you to be confident that Timberline is the right partner to help you reshape your bathroom. Explore our FAQs to learn more. If you can’t find an answer, contact our helpful team for more information.

Orders and Products
What’s a filler panel, and when do I need one?

You need a filler panel if your product will be installed up against a wall. The filler panel pushes vanity or shaver cabinet out very slightly, preventing interference with the wall or door architrave. Please note that filler panels are not included in our prices – you’ll need to buy it separately.

Can I place an order directly through Timberline?

We’re a wholesaler, which means we display and sell our products through a large range of Australian bathroom and tile retail stores. You’ll need to place your order through one of these fantastic stores. To find a one near you, visit our store finder page.

What does current lead time mean?

Lead time refers to the time it takes to dispatch your order from the date it was confirmed by your retailer. Delays in materials or increased demand can affect timings. Our current estimated lead times are:

  • Standard woodgrain/painted vanity with a stock integrated top – 2 weeks
  • Shaker front/routed panel vanity with a stock integrated top – 2 weeks
  • Woodgrain or painted cabinets with a SilkSurface top – 2 weeks
  • Woodgrain or painted cabinets with a SilkSurface Box top – 3 weeks
  • Special order products we need to order from a supplier – including non-standard cabinet colours, laminate tops, and custom size glass – 3-5 weeks
Where can I find pricing for Timberline cabinets?

You can find our recommended retail pricing for our standard products in the pricelist section of our brochures. You can also reach out to a Timberline retailer in your area.

Can you customise my cabinet to my specifications?

Yes we can. Every one of our products is made to order, allowing us to help make your dream bathroom a reality through a range of sizes, details, and designs. If you have some creative ideas or a tricky bathroom layout, please speak to the staff in a retail store near you or send us and enquiry.

Is there a price difference between your above-counter basins and semi-inset basins?

No, both basin choices are in the same price range.

Will you need to adjust my shaver cabinet if it will be semi-recessed?

Yes, if you order a semi-recessed shaver, we’ll make some slight changes to its structure to make your installation process is easier. These adjustments will also allow your cabinet to fit into your wall recess. Please refer to our semi-recessed shaver page for more info.

What showroom can I visit to see Timberline products?

You can find Timberline products in a wide range of Australian retail stores. To find one near you, simply type your postcode into our store finder for a list of nearby retailers. Feel free to give them a call and find out if the product that you’re looking for is available to view.

I noticed my product is damaged, should I still install it?

No, please reach out to the retail store your product was purchased from. We’ll work with them to resolve this in the quickest way for you.

What is a SilkSurface top?

SilkSurface is a high performance 20mm acrylic solid surface. Manufactured using a special multi-process technique, these solid surfaces offer a beautiful blend of colours with a realistic granite appearance. Refer to our vanity tops page to compare SilkSurface against the other vanity tops in our collection.

Will my vanity/top/basin come with a plug and waste?

No, our ceramic pop up wastes are available to purchase as an extra to the vanity/basin. Please note that they are only suitable for our above-mentioned counter basins and we do not have any chrome pop-up wastes available.

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